Shipping policy

Returns & Exchanges

At ZPROJECT, all items are made to order.

For this reason, we do not accept returns or exchanges for:
- incorrect size selection
- change of mind
- personal preference

We do not take responsibility for incorrect size selection by the customer.

Defective or Incorrect Items

We only accept returns or replacements if:
- the item is defective
- the item is damaged
- you received the wrong product

Claims must be made within 7 days of delivery.

What to Do

If you received a defective or incorrect item:
- Contact us within 7 days of delivery
- Provide clear photos of the issue
- Include your order number

We reserve the right to refuse claims that do not meet these conditions.

Resolution

If your claim is approved, we will:
- Replace the item
or
- Issue a refund

Contact

Email: zzproject881@gmail.com